1. Information We Collect

a. Information You Voluntarily Provide

We may collect personal information that you voluntarily provide when you:

    •    Submit a contact form

    •    Send us an email

    •    Request general information about our services

This information may include your name, email address, phone number, and the contents of your message. We request that you do not submit sensitive or confidential health information through this Site.

b. Automatically Collected Information

When you visit the Site, Squarespace and related service providers may automatically collect certain technical information, including:

    •    IP address

    •    Browser type and device information

    •    Pages viewed and time spent on the Site

    •    Referring URLs

This information is used for basic analytics, site security, and performance optimization.

2. How We Use Your Information

We use the limited information collected through this Site to:

    •    Respond to inquiries and requests for information

    •    Communicate about scheduling or next steps

    •    Maintain and improve the Site

    •    Protect the security and integrity of the Site

We do not sell, rent, or use your information for targeted advertising.

3. HIPAA and Protected Health Information (PHI)

This Site is not intended for the transmission of protected health information (PHI) and is not used to provide therapy or clinical services.

If you choose to become a client, you will be redirected to our secure client portal hosted by Headway, which is designed to comply with applicable healthcare privacy and security requirements, including HIPAA. Any personal or health information you submit through Headway is governed by Headway’s privacy policy, notice of privacy practices, and applicable agreements.

We do not receive or store PHI through this Site.

4. Third-Party Services

We rely on third-party service providers to operate this Site, including:

    •    Squarespace (website hosting and analytics)

    •    Headway (client intake, scheduling, billing, and clinical portal)

These providers may collect information directly from you under their own privacy policies. We encourage you to review their policies before providing information.

5. Cookies and Analytics

Squarespace may use cookies or similar technologies that are necessary for the Site to function and to provide aggregate analytics. You may control cookie usage through your browser settings. Disabling cookies may affect certain Site features.

6. Data Security

We take reasonable administrative and technical measures to protect the information collected through this Site. However, no website or electronic transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights (Virginia Residents)

If you are a Virginia resident, you may have certain rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, or delete personal data we hold about you. Because this Site collects limited information and does not engage in data sales or targeted advertising, these rights may be limited in scope. Requests may be submitted using the contact information below.

8. Children’s Privacy

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

MarnaRoweCounselor, LLC

Email: Marna.Rowe@MarnaRoweCounseling.com

Location: Virginia, USA